Privacy Policy

Introduction

Glory Forge Quixal Architecture ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage our services, or interact with us in any capacity.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Submit inquiries through our contact forms
• Request consultations or quotes for our architectural services
• Subscribe to our newsletters or updates
• Participate in surveys or feedback requests
• Apply for employment opportunities

The personal information we collect may include:

• Name and contact details (email address, phone number, mailing address)
• Company or organization name
• Project details and requirements
• Professional credentials and portfolio information (for employment applications)
• Financial information for billing and payment processing
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and geographic location
• Browser type and version
• Operating system
• Pages viewed and time spent on pages
• Referring website addresses
• Date and time of visits

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. You can control cookie settings through your browser preferences.

How We Use Your Information

We use the information we collect for various purposes, including:

• Service Delivery: To provide, maintain, and improve our architectural services, including residential design, commercial architecture, heritage restoration, sustainable design consultation, urban planning, and interior architecture
• Communication: To respond to your inquiries, provide project updates, and maintain client relationships
• Project Management: To plan, execute, and complete architectural projects according to your specifications
• Marketing: To send newsletters, promotional materials, and information about our services (with your consent)
• Website Improvement: To analyze website usage and optimize user experience
• Legal Compliance: To comply with applicable laws, regulations, and professional standards
• Business Operations: To manage billing, accounting, and internal record-keeping
• Security: To protect against fraud, unauthorized access, and other security threats

How We Share Your Information

We respect your privacy and do not sell your personal information. We may share your information only in the following circumstances:

Service Providers and Partners

We may share information with trusted third-party service providers who assist us in operating our business, including:

• Engineering consultants and specialized contractors
• IT service providers and website hosting companies
• Payment processors and financial institutions
• Marketing and communication service providers
• Professional advisors (lawyers, accountants, auditors)

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information when required by law or in response to:

• Court orders or legal processes
• Requests from government authorities or regulatory bodies
• Protection of our legal rights and property
• Investigation of fraud or security issues

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and the choices you may have.

With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure server infrastructure and firewalls
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection practices
• Secure backup and disaster recovery systems

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Our retention periods are based on:

• The nature of the information collected
• The purpose for which it was collected
• Legal and regulatory requirements (including building codes and professional standards)
• Contractual obligations
• Potential legal claims or disputes

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.

Your Privacy Rights

Under Canadian privacy law (PIPEDA), you have the following rights regarding your personal information:

• Right to Access: You can request access to the personal information we hold about you
• Right to Correction: You can request that we correct any inaccurate or incomplete information
• Right to Deletion: You can request deletion of your personal information, subject to legal and contractual limitations
• Right to Withdraw Consent: You can withdraw consent for marketing communications at any time
• Right to Object: You can object to certain uses of your personal information
• Right to Data Portability: You can request a copy of your data in a structured, commonly used format
• Right to Lodge a Complaint: You can file a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected information from a child, we will delete it immediately.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can take appropriate action.

Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

This Privacy Policy applies only to information collected by Glory Forge Quixal Architecture.

International Data Transfers

Your information is primarily stored and processed in Canada. If we transfer your information to service providers located in other countries, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

Marketing Communications

With your consent, we may send you marketing communications about our services, projects, and industry insights. You can opt out of receiving marketing emails at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us directly at info@gloryforgequixal.info
• Adjusting your communication preferences in your account settings (if applicable)

Please note that even if you opt out of marketing communications, we may still send you transactional or administrative messages related to our services.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to our registered clients and subscribers
• Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes indicates your acceptance of the updated policy.